Stayscape Booking, Cancellation, and Refund Policy

At Stayscape, we aim to provide transparent and fair policies that respect both our guests and our villa partners. Please read the following carefully before confirming your reservation.

Standard Cancellation Policy

• 0 to 25 days – No refund Applicable
• 25 to 40 days: 50% refund
• 40 days and above – 90% refund
• No Refund is applicable on the Part payment done by the Guest.

Peak Season / Blackout Dates

Cancellations will not be permitted for bookings on peak dates:

• Independence & Republic Day
• Diwali week
• Christmas & New Year
• Holi
• Raksha Bandhan

Last-Minute Cancellations

In case of emergencies, if Stayscape is able to secure a rebooking for the same dates, 50% of the amount may be refunded. Otherwise, it will be considered a no-show and no refund will be issued.

Reschedule Policy

• Rescheduling is only allowed for the same property
• Tariff difference (if applicable) must be paid
• Rescheduling timelines:
  • Within 12 hours of payment: Free rescheduling (except for bookings with check-in in the next 7 days)
  • Up to 7 days before check-in: 15% rescheduling charge + GST
  • 2 days before check-in: 50% rescheduling charge + GST
  • Charges are applicable each time a booking is rescheduled

Relocation Policy

• Relocation to another villa is not permitted once the booking is confirmed

Early Check-in / Late Check-out Policy

• Standard check-in: 1:00 PM | Standard check-out: 11:00 AM

• Additional charges for Early Check-ins / Late Check-outs may apply and will be communicated to the Guest by a Stayscape Sales representative
• All early/late check-in/out requests are subject to Stayscape’s discretion and availability.

Refund for Extra Charges

• If extra bedding was added and the guest informs at least 48 hours before check-in, the 75% amount will be refunded
• No refund on extra bedding will be processed for cancellations within 48 hours of check-in or after check-in.

Cancellations by Stayscape

In rare cases, if Stayscape has to cancel or reschedule a confirmed booking, the guest may choose one of the following:

• 100% refund to original payment method (processed within 5-7 working days)
• 100% of booking amount as Stayscape Travel Credit (excluding GST), valid for 360 days

Processing Refunds

• All refunds will be processed within 5–7 working days