Stayscape Booking, Cancellation, and Refund Policy
At Stayscape, we aim to provide transparent and fair policies that respect both our guests and our villa partners. Please read the following carefully before confirming your reservation.
Standard Cancellation Policy
| Cancellation window | Refund |
|---|---|
| 0 to 25 days before check-in | No refund |
| 25 to 40 days before check-in | 50% refund |
| 40 days and above before check-in | 90% refund |
No refund is applicable on the part payment done by the guest.
Peak Season / Blackout Dates
Cancellations will not be permitted for bookings on peak dates:
- Independence & Republic Day
- Diwali week
- Christmas & New Year
- Holi
- Raksha Bandhan
Early Check-in / Late Check-out Policy
- Standard check-in: 1:00 PM | Standard check-out: 11:00 AM
- Additional charges for early check-ins / late check-outs may apply and will be communicated to the guest by a Stayscape sales representative.
- All early/late check-in/out requests are subject to Stayscape's discretion and availability.
Cancellations by Stayscape
In rare cases, if Stayscape has to cancel or reschedule a confirmed booking, the guest may choose one of the following:
- 100% refund to the original payment method (processed within 5–7 working days)
- 100% of the booking amount as Stayscape Travel Credit (excluding GST), valid for 360 days
Processing Refunds
- All refunds will be processed within 5–7 working days.
