Terms & Conditions

This document is an electronic record in accordance with the Information Technology Act, 2000 and applicable rules, including provisions relating to electronic records under various laws as amended by the Information Technology Act, 2000. This electronic record is computer-generated and does not require any physical or digital signatures.

Stayscape is a brand which operates under PPPL Hospitality Private Limited, having its registered office at First Floor, Plot no.68, Mohan Kunj, Mahatma Jyotiba Phule road, Naigaon, Mumbai - 400014 and operates from its additional place of business i.e. Udyog Bhavan, B3, beside Wadala Cross Road, Wadala, Mumbai, Maharashtra 400031, Stayscape is engaged in the business of managing and operating premium villa rentals across Maharashtra, including destinations such as Lonavala, Karjat, Igatpuri, and more. We offer short-term stays in villas, bungalows, and private homes curated for leisure, events, workcations, and celebrations.

These Terms and Conditions apply to all individuals or groups who is making bookings at any of the properties listed and managed by Stayscape through our official website https://stayscape.in/, third-party platforms such as Airbnb, MakeMyTrip, Booking.com, travel agents, social media, call centre support, or via any other communication or referral medium collectively referred to as "Booking Channels".

By proceeding with a booking, you acknowledge that you have read, understood, and agree to be bound by these Terms.

These Terms & Conditions set forth the legally binding terms for all visitors, guests, customers, and users regarding their access to and use of the booking platforms managed by Stayscape. They govern the terms for booking properties, using our services, and engaging with any offerings provided by Stayscape.

Your use of our website, third-party booking platforms, social media, and any associated services is subject to these Terms, along with applicable laws, regulations, and guidelines issued by relevant authorities. By accessing our Booking Channels and/or using our services, you consent to receive communication from Stayscape regarding updates, offers, and service-related information—unless you choose to opt out by following the unsubscribe instructions provided in such communications.

By using the Website, Booking Channels, or any other Stayscape platform, you acknowledge that you have read, understood, and agreed to be legally bound by these terms regardless of whether you become a registered user. These Terms govern your access to the content, features, and services provided and form a binding legal agreement between you and Stayscape. Please read these Terms carefully along with our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree with these Terms, you should not use or access the website, Booking Channels, or any associated services. Unauthorized or non-compliant use of these platforms may lead to civil or criminal liability.

These Terms are subject to modification, and Stayscape reserves the right to update or revise them at any time without prior notice. Any changes made will be effective immediately upon being posted on our website or Booking Channels. It is your responsibility to review the Terms periodically for updates.

Stayscape may also make changes or improvements to its services, policies, or property listings at any time without prior communication. By continuing to use our website, platforms, or services after any revisions, you acknowledge and accept the updated Terms. If at any point you do not agree with the updated Terms, you must discontinue use of our Booking Channels and services.

Unless specifically stated otherwise, these Terms override any prior understandings, communications, or agreements between you and Stayscape, and shall take precedence in the event of any conflict with other terms presented during the booking or service process.

This Agreement is deemed to be concluded and legally executed between you and Stayscape at Mumbai, India.

Key Terms

(a) “Property/Properties” — Refers to villas, bungalows, home stays, and/or their individual rooms that are managed, operated, or offered by Stayscape, and are available for booking through any of our Booking Channels.

(b) “Guest/Guests” — Denotes any individuals, companies, or entities who intend to make or have made a reservation at any of the Properties via any Booking Channel.

(c) “Booking” — Means a confirmed reservation made by a Guest for staying at one or more Properties.

(d) “Booking Amount” — Refers to the total amount payable by the Guest to Stayscape to confirm a booking through the designated payment method. This amount excludes any security deposit, applicable taxes (such as GST), and other service fees unless otherwise specified.

(e) “Booking Confirmation” — The official communication sent by Stayscape to the Guest upon successful receipt of the Booking Amount. It includes details such as the name of the primary guest, number of guests, number of rooms, property name, check-in/check-out dates, total amount paid, applicable taxes, and any property-specific house rules. Guests may be required to present this confirmation and proof of payment during their stay.

(f) “Content” — Includes all materials—text, images, videos, software, music, and other multimedia—available through or on the Stayscape website, application, or Booking Channels, including any third-party licensed content.

(g) “Security Deposit” — An additional amount, separate from the Booking Amount, required to be paid by the Guest either before or at check-in. This deposit may vary based on the Property and is used to cover damages, breakages, or unpaid dues during the stay. The deposit is refundable, subject to final inspection.

(h) “Tax” — Includes all applicable government levies such as GST and any other statutory taxes or surcharges as applicable under Indian law.

Eligibility

The Booking Channels offered by Stayscape are intended solely for individuals who are legally capable of entering into binding contracts as per the provisions of the Indian Contract Act, 1872. Access to or use of our website, application, or services by individuals who are not legally eligible to enter into such contracts is strictly prohibited.

By using the Stayscape Site, Application, or Services, you represent and warrant that you meet the eligibility criteria and are competent to enter into a legally binding agreement under applicable laws.

You agree not to:

• Post, upload, share, or transmit any content or communication that could damage or negatively affect our business, reputation, services, or users.
• Engage in any activity or use any method that interferes with, restricts, or limits another user's ability to use the platform or compromises the platform's security.
• Use any unauthorized tools, engines, bots, scripts, or similar technologies (such as crawlers, avatars, or automated agents) to navigate, extract data from, or interfere with the functioning of the Stayscape platform.

We reserve the right to immediately restrict access, terminate bookings, or suspend accounts if these terms are violated or if any behaviour is deemed harmful to the platform or the services provided.

Your Account and Other Details

To make a booking with Stayscape, you may be required to provide certain information including but not limited to your name, email address, mobile number, postal address. You may also authenticate your identity through trusted third-party integrations such as Google, or any other service providers integrated with the Stayscape platform.

You agree to provide true, accurate, and complete information at time of booking the property with Stayscape. It is your responsibility to ensure that your information remains current and accurate at all times.

By providing your email address and contact information, you consent to receive communications, notifications, and service-related updates from Stayscape electronically.

Accuracy of Content

At Stayscape, we take great care to ensure that all information provided on our website, and booking platforms is accurate and up to date at the time of publishing. This includes property details, photographs, amenities, and pricing.

However, despite our best efforts, there may be occasional typographical or technical errors. By using our Booking Channels, you acknowledge and accept that Stayscape shall not be held responsible for such inaccuracies or omissions.

Booking Confirmation

Guests understand and agree that making a payment towards the Booking Amount and, where applicable, a Security Deposit, constitutes full acceptance of the booking terms, property details, house rules, and these Terms and Conditions.

Stayscape is not obligated to honor any booking unless the complete Booking Amount and Security Deposit (if required) is received via the official payment modes communicated by us. Failure to complete payment by the specified deadlines may result in automatic cancellation of the booking, even if a provisional confirmation was sent.

If you book a Stayscape villa through a third-party website, application, travel agent, or referral source, we strongly recommend confirming the booking directly with us. Stayscape is not responsible for discrepancies, errors, or confirmations issued by third parties unless the full Booking Amount and Security Deposit is received by Stayscape through the authorized payment channel.

In the case of conflict between Stayscape's Terms and any terms listed by third parties, the Terms set forth by Stayscape will take precedence.

Booking on Hold

At the request of the Guest, Stayscape may, at its sole discretion and as an exception, place a booking on hold by accepting a non-refundable advance payment. Once this advance is received, the booking status will be marked as “On Hold” for a limited period as communicated by the team.

Please note, a booking marked “On Hold” does not constitute a confirmed booking. To secure a confirmed reservation, the Guest must pay the full Booking Amount and Security Deposit (if applicable) within the stipulated time frame. Failure to do so may lead to automatic cancellation of the held booking, and the advance amount will be forfeited.

Stayscape will only honour a booking upon receiving the entire payment through an official mode of payment as shared by the team. Bookings not completed by the payment deadline will be deemed cancelled and the Company shall not be liable to serve the booking.

Description of Services & Amenities Provided by Stayscape

Stayscape is committed to delivering a premium stay experience as described at the time of booking. Our core responsibility is to ensure that the villa stay and promised services meet the expectations set on our official platforms.

Stayscape shall be the single point of contact for all queries or issues related to:

• Online payments
• Cancellations and refunds
• Customer support and service-related concerns

Only the amenities listed on the official Stayscape website or confirmed communication will be considered part of the booking. In case an amenity becomes unavailable due to unforeseen circumstances beyond our control, Stayscape will make every effort to arrange an alternate or similar experience. However, this will not entitle the Guest to any refund or compensation.

Additional Services

At Stayscape, we strive to enhance your stay with optional value-added services. Upon prior request and subject to availability, Stayscape may, at its sole discretion and on a best-effort basis, arrange additional services such as:

• Chef/Cook
• Housekeeping support
• Vehicle rentals
• Recreational activities or event setups

These services may be facilitated either by in-house teams or outsourced from third-party vendors.

Guests acknowledge that:

• These services are not included in the standard Booking Amount or Security Deposit unless otherwise specified.
• Additional charges may apply based on the nature and duration of service.
• Stayscape does not guarantee the availability, performance, or quality of third-party services and shall not be held liable for any deficiency or inconvenience arising from them.

By opting for such services, Guests agree not to hold Stayscape responsible for any shortcomings in services arranged via external vendors.

Pricing

The tariffs displayed on Stayscape's website or official booking channels are fixed and non-negotiable. All rates are subject to revision without prior notice and are typically structured:

• Per room or per full-property basis
• With or without applicable taxes, depending on the property and location

Guests are advised to review pricing details carefully at the time of booking, including:

• Base Booking Amount
• Security Deposit
• Applicable taxes and platform fees

In rare cases where incorrect pricing is displayed due to technical issues or errors beyond Stayscape's control, Stayscape reserves the right to rectify such errors, and the guest shall not hold the Company accountable for enforcing the incorrect rate. The corrected tariff will apply, and the guest may choose to proceed with or cancel the booking accordingly.

Right of Admission & Possession – Stayscape

At Stayscape, we take our guest experience seriously, while ensuring all stays are conducted safely, lawfully, and respectfully. By making a booking with us, you agree to the following conditions:

1. No Transfer of Possession

Guests understand and agree that booking a villa does not grant them ownership, tenancy, or any legal right to possession of the property. The property remains under the full authority and control of Stayscape at all times.

2. Right of Admission Reserved

Entry to any Stayscape property is conditional upon:

• Valid Booking Confirmation
• Proof of full payment (Booking Amount and Security Deposit, if applicable)
• Submission of valid government-issued photo ID for each guest at or before check-in
• Completion of guest registration digitally or in the physical guest register

Failure to meet any of these requirements may result in denied entry without refund.

3. Misrepresentation

If any incorrect or false information is provided at the time of booking (e.g., number of guests, IDs, or purpose of stay), Stayscape reserves the right to cancel the booking, deny entry, or evict the guests without any refund or compensation.

4. Guest Limit & Visitors

The number of guests at the property (including day visitors) must not exceed what is declared at the time of booking.

Any additional guests may be accommodated only upon written approval from Stayscape, and may be subject to extra charges.

Check-In / Check-Out Policy

Standard Timings

• Check-In: As per confirmation email (typically post 1:00 PM)
• Check-Out: As per confirmation email (typically by 11:00 AM)

Early arrivals or late check-outs may be charged extra and are subject to availability.

Guests are requested not to arrive earlier than the specified check-in time or overstay beyond check-out, unless approved in writing.

House Rules & Code of Conduct

Guests must read and accept the House Rules listed on the booking confirmation and on our website before making payment.

By completing a booking, guests confirm that they agree with all property-specific rules.

Violation of House Rules may result in immediate eviction and forfeiture of the entire booking amount and security deposit.

Use of Property

All bookings with Stayscape are understood to be for short-stay, holiday, or recreational purposes only, unless otherwise agreed in writing. If you plan to host events such as weddings, parties, photo/video shoots, or corporate activities, it is mandatory to inform Stayscape before making the booking.

Depending on the nature of the event, additional charges, surcharges, and/or higher security deposits may be applicable and will be communicated in writing prior to confirmation.

Important:Some of our villas are located in gated communities or residential areas and may be subject to local guidelines. It is the guest's responsibility to obtain any required municipal, police, or community permissions for special events. Stayscape will not be held responsible for rejections or penalties due to lack of such permissions. Any inconvenience caused to neighbourhood by the Guest and if there is any Police complaint which may attract any Penalty then Stayscape is not liable for any such issues or incidence and it will be fully guest responsibility.

Failure to declare your intended use or event may result in immediate cancellation of the booking or eviction from the property without refund.

Guests are strictly prohibited from conducting unlawful activities on any Stayscape-managed property.

Stayscape Fees

In addition to booking tariffs, Stayscape reserves the right to charge platform fees, convenience charges, payment gateway fees, or other service-related charges on a case-by-case basis. These will be clearly communicated at the time of booking.

Cancellations, Rescheduling & Refunds

Guest-initiated cancellations or changes to bookings will be governed by Stayscape's Cancellation and Rescheduling Policies, available on our website. By confirming your booking, you confirm you have read, understood, and agreed to these policies.

In Case of Cancellation by Stayscape

In rare instances, Stayscape may be required to cancel or reschedule a booking due to unforeseen circumstances. In such events, the same policies apply. No compensation or damages shall be claimed from Stayscape beyond what is outlined in the cancellation terms.

Security Deposit & Property Damage

Guests are required to inspect and report any pre-existing damage to the property within 90 minutes of check-in.

Guests are expected to:

• Use the property and its contents responsibly
• Leave the premises in reasonably clean and well-maintained condition at check-out
• Not relocate or mishandle any furniture, appliances, or décor items without prior permission

If damage is found to any item that is part of a set (e.g., one glass from a set of six), guests agree to bear the cost of replacing the entire set, unless an identical piece is available.

Stayscape reserves the right to inspect the property post check-out, before the next guest checks in. The security deposit refund (or balance, if deductions apply) will be processed within 4 to 5 days of check-out. Any cost of damage exceeding the deposit amount must be settled within 7 days of notification.

Refunds will be processed via bank transfer. The security deposit is non-interest bearing.

Payment Options

Guests understand and agree that all payments for bookings with Stayscape must be made only to bank accounts officially held in the name of PPPL Hospitality LLP.

Note: Stayscape is the brand name which is Operating under PPPL Hospitality LLP.

⚠️ Do not share sensitive payment information such as your credit/debit card number, CVV, OTP, expiry dates, passwords, or net banking credentials with anyone, including individuals claiming to represent Stayscape.

If you are ever asked to share such information, please report it immediately to the Stayscape team. Stayscape shall not be responsible for any financial loss resulting from such disclosures made by the Guest.

Refunds & Transactions

Refunds (if applicable, due to cancellation or rescheduling) will always be processed to official bank account given by the customer.

All bookings are subject to the cancellation and reschedule policies applicable at the time of booking and displayed on the Stayscape website or provided in writing.

When you initiate a transaction through our payment gateway or platform, you authorize Stayscape to debit the full amount, including any applicable fees or charges. Stayscape is not liable if:

• A transaction fails due to payment gateway/bank issues,
• A card exceeds limits set by your issuing bank, or
• Authorization is declined by your payment provider.

Stayscape's digital transaction logs will serve as final and conclusive records of payments received and processed.

Financial Details

By making a booking, you agree and confirm that:

• All debit/credit card details or banking information provided are accurate and belong to you.
• You will not use a card or account that is not lawfully owned by you.

Stayscape will not be held liable for any fraudulent or unauthorized use of cards. In such cases, the Guest bears full responsibility, and the onus to prove misuse lies solely with the Guest.

Pet Stays

At Stayscape, we love furry guests too — but not all our villas are pet-friendly. Whether pets are permitted depends entirely on the property and will be clearly mentioned in your Booking Confirmation.

Pet stays may incur additional charges and a security deposit, which will vary by villa.

Guests must review and adhere to our Pet Policy Terms.

Non-compliance with pet stay guidelines may result in:

• Additional damage charges
• Forfeiture of the security deposit
• Eviction of the pet and/or the Guest from the property without refund or compensation

Breach of Terms

Any breach of these Terms and Conditions, or the House Rules, shall result in:

• Immediate cancellation of the Booking
• Eviction of the Guest and their accompanying party from the Property
• Forfeiture of all Booking Amounts and Security Deposits paid
• No compensation or refund will be provided

Conduct & Guest Responsibility

Most Stayscape properties are located in peaceful residential areas. We request all Guests to be mindful of local communities and observe the following guidelines:

• Illegal or disruptive activities such as gambling, use of illegal substances, possession or use of fireworks, weapons, or other dangerous goods, and immoral conduct are strictly prohibited.
• Loud music or parties are not allowed beyond the time permitted by local laws and residential guidelines.
• Smoking is strictly prohibited within the indoor areas of any Stayscape property.

Guests are fully responsible for the behaviour and conduct of everyone in their group and any visitors they host at the Property. In case of inappropriate or unacceptable behaviour:

• Stayscape, or its on-site representatives, may terminate the stay without any refund
• Guests may be required to vacate the Property immediately

Safety & Due Care

• Guests must exercise due care at all times, especially around pools, balconies, staircases, or when children are present.
• Supervision of children is the Guest's responsibility.
• All windows, doors, and valuables should be secured when not in the Property.
• Any damage or loss caused due to negligence or failure to follow the House Rules will be the Guest's sole responsibility and may result in deductions from the Security Deposit.

Respect Toward Property & Staff

• Guests must treat Stayscape staff, caretakers, and attendants with dignity and respect.
• Verbal or physical misconduct toward any staff member will lead to immediate removal from the Property and a lifetime ban from booking with Stayscape.

Confidentiality and Personal Data

Stayscape is committed to protecting your personal data and privacy. Any information collected through our booking platforms, whether online or offline, will be handled in accordance with our Privacy Policy and applicable laws, including but not limited to:

• The provisions of the Information Technology Act, 2000, and any amendments thereto;
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any subsequent updates.

All information shared by Guests during the course of booking or availing of services shall be kept strictly confidential, and shall not be shared with any unauthorized party, except where required by law or consented to by the Guest.

Intellectual Property Rights

Unless otherwise stated, all rights, title, and interest in and to the software, content, materials, and design elements used in or displayed on the Stayscape website, application, and other booking platforms (“Booking Channels”) belong solely and exclusively to Stayscape.

This includes but is not limited to:

• Logos, brand names, taglines, and trademarks
• Website and application design
• Text, images, video content, and layout
• Source code, scripts, and backend systems
• Methods, models, and operational frameworks

You are not permitted to copy, reproduce, distribute, modify, link, mirror, scrape, reverse-engineer, or otherwise use any portion of the intellectual property without express written permission from Stayscape.

If you engage in any activity that infringes upon the intellectual property rights of Stayscape, you agree that:

• Such acts will be deemed a material breach of these Terms and Conditions
• Stayscape reserves the right to initiate appropriate legal action
• You will be liable for all damages, losses, and legal costs incurred by Stayscape due to such infringement

Any rights not expressly granted herein are reserved.

Access and Interference (For Online Bookings)

Stayscape grants you a non-exclusive, non-transferable, and limited license to access and display the content on its official website and booking platforms (“Site/Application”) solely for personal, non-commercial use and only for purposes of availing services offered by Stayscape. This access is conditional upon your compliance with all terms, conditions, and policies mentioned herein.

Any breach of these Terms will result in the automatic revocation of access rights without prior notice. Except for the limited rights expressly granted herein, no other rights—implied or explicit—are transferred to you under any patents, copyrights, trademarks, or proprietary content of Stayscape.

You agree not to:

• Copy, reproduce, or distribute any portion of the Site/Application onto another platform or media.
• Use any device, tool, software, or mechanism (including bots, crawlers, scripts, or manual processes) to interfere with the functionality, availability, or operation of the Site/Application.
• Reverse engineer, create derivative works, publicly display, or modify any content from the Site/Application without prior written consent from Stayscape.

You also agree not to upload or transmit any content that may include viruses, malware, worms, time bombs, or any programming intended to disrupt, intercept, or damage systems, data, or user experiences.

Confidentiality and Data Security

Stayscape is committed to safeguarding the privacy and security of the data you share with us. We follow industry-standard protocols to prevent unauthorized access, corruption, damage, or loss of your personal information.

Please note:

• Stayscape may collect aggregated and anonymized usage data (excluding any personally identifiable information or financial details) to improve platform performance, understand user behaviour, and inform marketing strategies.
• All private and sensitive data, such as your name, contact information, and payment details, are treated as confidential and are not shared or sold to any unauthorized third party.
• Despite our best efforts, Stayscape cannot guarantee complete protection from risks inherent in internet-based transactions such as fraud, hacking, or service delays.

You acknowledge and accept that electronic data transmission is not 100% secure and that while Stayscape employs robust security measures, it disclaims liability for any unforeseen breaches beyond its control.

We encourage Guests to exercise caution when sharing sensitive information and to immediately report any suspicious activity or unauthorized request for personal details.

Limitation of Liability

Guests expressly acknowledge and agree that Stayscape, its parent company, affiliates, directors, employees, agents, and service providers shall not be held liable for any damages, losses, injuries, or claims arising out of or related to the use of the Properties or services, including but not limited to:

• a) Any accidents, injuries, illnesses, property damage, fire, or fatalities that may occur at the Property, whether arising from the actions of Guests, accompanying individuals, caretakers, or any third parties.
• b) Any incidents resulting from unlawful, hazardous, or prohibited activities carried out by the Guest(s) or their invitees during their stay, including but not limited to drug use, unlicensed events, illegal gatherings, or violation of local laws.
• c) Any criminal acts committed by or against Guests, including but not limited to theft, assault, harassment, discrimination, vandalism, or any abusive behaviour. Guests are solely responsible for their conduct and that of their guests or invitees.
• d) Any functional or aesthetic issues at the Property, including but not limited to seepage, cracks, paint conditions, malfunctioning electronics, plumbing faults, structural concerns, or temporary unavailability of amenities like swimming pools or appliances.

Stayscape shall not be liable for any claim reported post check-out, nor shall it be held responsible for any consequences arising from Guests' failure to adhere to House Rules, booking terms, or safety advisories issued prior to or during the stay.

In all circumstances, Stayscape's total liability—whether in contract, tort (including negligence), warranty, or otherwise—shall be limited to the actual amount (excluding taxes) paid by the Guest for the specific booking in question that gave rise to such claim.

To the fullest extent permitted by applicable law, Stayscape disclaims all warranties, express or implied, and shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, loss of data, emotional distress, or reputational harm.

Guests are strongly advised to take necessary precautions, secure valuables, and report any concerns or unusual occurrences during their stay directly to the Stayscape team or caretaker for timely assistance.

Guest Issues

At Stayscape, we make every reasonable effort to ensure that the photographs, videos, and descriptions of our properties published on our platforms reflect the actual condition of the property at the time of posting. However, Guests understand and agree that some villas may be located in remote or semi-rural areas where the smooth functioning of certain amenities may occasionally be affected due to factors beyond our control.

During the stay, if the Guest experiences issues related to the condition, functionality, or availability of amenities such as decks, swimming pools, hot tubs, bathrooms (toilet/shower/tub), kitchen appliances, air-conditioning, electricals, heating systems, clean linens or towels, cleanliness, insects, odors, or services like Wi-Fi, electricity, gas, or water supply, the Guest must notify Stayscape in writing (via email, WhatsApp, or phone call) within 8 hours of check-in. The Guest should provide details of the issue along with photo/video evidence where possible.

Upon receiving such communication, Stayscape will make its best efforts to address and resolve the matter promptly. However, Stayscape shall not be liable for any refund or compensation in cases where reasonable efforts have been made to rectify the issue.

Guests acknowledge that any such issue must not be a result of their own actions, negligence, or misuse of the Property or its amenities.

In rare circumstances where the Property is found to be occupied at the time of a Guest's confirmed check-in, Stayscape will make reasonable efforts to offer a comparable alternate property in terms of size, quality, and features. If a suitable alternate is not available, a full refund will be issued.

Force Majeure

Guests understand and agree that Stayscape shall not be held responsible for any loss, delay, disruption, or inability to access or enjoy the Property due to Force Majeure Events. A Force Majeure Event refers to any act, occurrence, or situation beyond the reasonable control of Stayscape, including but not limited to:

• Natural disasters (earthquakes, floods, storms, fires, etc.)
• Acts of God
• War, terrorism, riots, or civil unrest
• Epidemics, pandemics, or health-related emergencies
• Government orders, travel bans, lockdowns, or curfews
• Strikes, lockouts, labour disputes
• Utility or transport network failures
• Structural or mechanical breakdowns not caused by negligence

In such cases, Stayscape will not be liable to refund, reschedule, or compensate for any inconvenience, loss, or damages caused to the Guest due to the impact of these events on their booking or travel plans.

Termination

Stayscape reserves the right to suspend, restrict, or terminate your access to our website, booking channels, or services at any time and for any reason deemed appropriate by the Company, including but not limited to violation of these Terms & Conditions, misuse of services, misrepresentation, or breach of any applicable policies. You acknowledge and agree that Stayscape is not liable to you or to any third party for such termination.

Assignment

All Bookings made through Stayscape are strictly non-transferable and non-assignable. Guests shall not assign or delegate any rights, obligations, or responsibilities without prior written consent from Stayscape.

Notices & Communications

All notices or communications from Stayscape to the Guest shall be made via:

• Email (to the address provided at the time of booking or inquiry), or
• Notifications via the Stayscape website

The date of delivery shall be deemed to be the date on which such communication is sent.

By using Stayscape's services, you authorize us to contact you via SMS, WhatsApp, phone calls, push notifications, or email, for booking updates, offers, promotional content, or service-related messages—even if your number is registered with the Do Not Disturb (DND) registry.

You may opt out of such communications at any time by using the unsubscribe feature provided in the communication.

Indemnification

By proceeding with a booking, you confirm that the Property is being reserved strictly for personal, residential, or recreational use, and not for any commercial purpose or activity that violates applicable law or these Terms.

You agree to indemnify and hold harmless Stayscape, its employees, directors, affiliates, contractors, partners, and service providers against any loss, damage, liability, claim, cost, or expense (including legal fees) arising from:

• Your breach of any terms and conditions,
• Misuse or abuse of any services,
• Violations of law, or
• Any claim by a third party arising from your actions, conduct, or failure to comply with house rules or applicable policies.

This clause shall survive the termination or expiration of your Booking and remain enforceable.

Feedback

Stayscape welcomes and encourages you to provide feedback, comments, and suggestions to improve our website, booking experience, and services (“Feedback”). You can share your input with us by emailing info@stayscape.in. By submitting Feedback, you agree that we may use it for business development, service improvement, and marketing purposes without any compensation or obligation to you.

Waiver

Failure by Stayscape to enforce any part of these Terms at any time shall not constitute a waiver of such provision or of any other provision. Any waiver shall be effective only if in writing and signed by an authorized representative of Stayscape.

Grievance Redressal

While Stayscape strives to provide a seamless experience, if you have any concerns or grievances regarding your Booking, stay, or experience on our platform, please write to us at info@stayscape.in. We are committed to resolving all genuine issues as promptly and fairly as possible.

Submissions

Any suggestions, feedback, photos, reviews, stories, videos, ideas, drawings, or other content shared with Stayscape voluntarily (collectively referred to as “Submissions”) become the exclusive property of Stayscape upon submission. We reserve the right to use such submissions for any purpose, including but not limited to marketing, testimonials, promotions, or platform development, without compensation or acknowledgment to the submitter. You confirm that your Submissions do not infringe on the rights of any third party, and you agree to indemnify Stayscape from any liabilities arising from such use.

Modifications

Stayscape reserves the right to revise, modify, or update these Terms & Conditions (including any associated fees or policies) at its sole discretion without prior notice. Any such updates will be posted on the website or application with a revised “Last Updated” date. Your continued access to or use of the platform and services after such changes implies your acceptance of the revised Terms. If you do not agree to the modifications, your sole remedy is to discontinue use of Stayscape's website or services.

Miscellaneous

Assignment: Stayscape may assign or transfer any of its rights or obligations under these Terms to any entity or affiliate without prior notice. You may not assign your obligations without written consent from Stayscape.

Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, that part shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.

Entire Agreement: These Terms constitute the complete and exclusive agreement between you and Stayscape with respect to its services and supersede any prior agreements, understandings, or arrangements.